We want you to be 100% satisfied with your purchase. We have a 3-day return policy.If the item arrives damaged, or there are any issues at all—please contact us so we can make things right.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Goods being returned must also be in the same condition as when delivered including original packaging. Please note that customers are responsible for shipping costs on returned items. Customers are advised to get proof of postage when returning goods as we cannot be held responsible for lost packages.
- For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return. Please do not send back your purchase - we will provide you with instructions on where to send return goods. Once a return is received and inspected, you will receive a confirmation email notifying you of the status of your refund.
- If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment shortly after.
- Rabbitstrail monitors return activity for abuse and reserves the right to limit returns or exchanges.